1. Agent is asking images of missing product.
2. Agents must be briefed to provide comprehensive information and ensure accurate remarks are updated. In this case, the customer states that she will not pay the price difference as she was only informed about transportation charges on call.
3. The customer wishes to return the chair due to discomfort, and the agent requested a video instead of providing guidance on the return policy.
4. Ticket needs to be created for each and every call without fail.
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