Kindly find below briefing pointers covered today.
- For the cases wherein there is a delay in dispatching the recliner sofa needs to be handled properly and proper dispatch timelines needs to share with the customer
- Had discussed about one of the social escalation cases where a customer requested to cancel their recliner sofa order because the color didn't match with their house interior. Instead of addressing the color mismatch, the advisor suggested a posture correction.
- Need to pitch for C- Sat
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