Point 1
When we make outbound call to the customer and find no response from customer's end, we can send a WhatsApp message to the customer intimating the same from Freshdesk.
Point 2
If a customer complaints about Elve8 bed not functioning, post our rebuttals of resting the bed if a tech visit needs to be arrange ensure to add Tag "Elev8 Stuck Reclining Position", This will ensure the back end will arrange for Tech on priority as bed is stuck in reclined position.
Point 3
Verbiage to be used for Smell Issues from mattress.
Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused. The smell you are experiencing is common with newly unpacked mattresses, especially those delivered in vacuum-packed condition. Rest assured, it is generally harmless and should disappear within a short period.
The odor is a result of the plastic used to pack the mattresses and it is completely normal. To expedite the process, we recommend allowing the mattress to air out in a well-ventilated room for a few hours. Opening windows and using fans can help accelerate the evaporation of any residual scent.
We understand the importance of your comfort and well-being, and we assure you that our mattresses are made with high-quality international standard materials. If the smell persists or if you have any additional concerns, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction.
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