1- Elev8 bed is out of stock and will be dispatched from 11th June.
2- Create a new ticket for assigning to the emails team; we will not assign the old ticket to them.
3-Try your best to de-escalate the concern on your end. Assure the customer that we will take follow-up actions promptly and resolve the issue. Add email IDs in all tickets.
4-Escalations will be handled on the spot, and we will review the call afterward to determine if the agent tried to de-escalate from their end.
5-For Amazon orders, before arranging for the technician, check with Abu or Kulsum to confirm whether the order exists.
6-Try to resolve the customer's query on the first call and promote C-sat.
7- Avoid using your phone on the floor. Once you enter the floor, your cell phones should be in your bags. If this issue is repeated, we will keep all the phones in a drawer and give them back to you during break time.
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