2nd March -24

• When it is non serviceable Pincode we are showing message with DIYCHAIRS coupon code which can be applied by customer to get 500 Rs discount on chairs
• Once an order is placed with the DIYCHAIRS coupon code the ticket will be created in the booking teams group with the subject line “DIY CHAIR INSTALLATION”
• The Order Management team would need to call the customer with the DIY instructions.
• Revolving Sofa - OOS same has been updated on our website as well.
• C-SAT - Need to pitch for C sat on every call where customer is satisfied after your conversation with him/her as its the starting of the month.

Verbiage to be used for Smell Issues from mattress.

Thank you for bringing this to our attention, and we apologize for any inconvenience this may have caused. The smell you are experiencing is common with newly unpacked mattresses, especially those delivered in vacuum-packed condition. Rest assured, it is generally harmless and should disappear within a short period.

The odor is a result of the plastic used to pack the mattresses and it is completely normal. To expedite the process, we recommend allowing the mattress to air out in a well-ventilated room for a few hours. Opening windows and using fans can help accelerate the evaporation of any residual scent.

We understand the importance of your comfort and well-being, and we assure you that our mattresses are made with high-quality international standard materials. If the smell persists or if you have any additional concerns, please don't hesitate to reach out to us. We are here to assist you and ensure your satisfaction.