Kindly find below briefing pointers covered today.
- The 100-night trial will be counted from the date of delivery and not from the order date.
- If a customer has multiple mattresses with different order numbers, the same will be accepted if within 100-night trial. Our existing TnC - Policy is limited to one return per household per year.
- Non - Revolving sofa - Due to high demand may take 7 days to dispatch
- In order to place the order on hold through floor supervisors need to share the ticket id and it should be assigned to order management team.
- Need to ensure that we are creating a ticket for every call.
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