12th March-24

Created by Faheem Shaikh, Modified on Wed, 13 Mar, 2024 at 10:38 AM by Faheem Shaikh

Inbound calls vs Freshdesk leads are monitored daily. Hence proper ticket should be created with proper VOC

In the scenario where the shipment is out for delivery kindly don't promise the customer that shipment will be delivered on very same day. Need to provide the TAT of 24 to 48 hours for the delivery.
Breaks are exceeding on daily basis need to ensure that break are under control.
Need to keep c-sat score up.
In case if the customer is much irate kindly make sure to highlight the same to the available floor supervisor.