1- Acknowledgement & Apologies on call
2- Give complete & Correct information
3- Do not resolve the ticket if call back has been promised or senior call back has been arranged.
4- Do not redirect store to fill the form for every query which can be resolved in FCR
5- FCR - Pitch for C- sat
6- check previous tickets with contact, Order ID & Email.
7- ask floor supervisor before going to any team for update ( Logistics, tech, returns)
8- Do not use team meet code without floor supervisor's permission.
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