1- Do not resolve Emails tickets kindly check with the concern person first.
2- Choice of words or sentences on call does matter please use the words & sentences wisely
3- If customer is Shouting or using bad words do not raise your tone be polite and patience.
4- Add email ID's in every ticket created, Assign ticket to relevant team with proper tags.
5- Try to resolve the customer's query on first call and pitch for C-sat
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