1- Still we are missing on adding the customer details while creating ticket
2- On every Call need to create tickets
3- If customer/store has raise a request stating discomfort with the mattress follow the process of posture correction- topper- replacement do not redirect to the relevant team i.e Email team
4- Whenever we are resolving the ticket pitch for C-sat
5- If customer is threatening to escalate the concern on social media, please highlight the cases to TL/TC
6- Ownerships & Assurance are missing on calls
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