29th - Mar - 24

As per the new SOP 100 nights trial will be applicable on multiple orders for a same address. Earlier it was 1 return per household per year.

While creating the ticket still we are missing to select the proper ticket type -  complaint or a query. If we are closing the ticket on a same day, then it will be a query and if the same ticket is not getting closed on same day, then ideally it's a complaint.

So, we need to ensure to use an appropriate ticket type.