Please note the change in Onyx handles. We have incorporated a single-mould armrest handle to improve the strength and decrease the damages.
Some of the customers have already started receiving Onyx with new armrests depending on the stock availability. Since all the old stocks are yet to get fully exhausted, haven’t made this change on the listing images yet. PFB link to check what the new handles look like - Video link : https://drive.google.com/file/d/1ByoK38YLlgDTNGcGjVK6LvEDT55OVF4q/view?usp=sharing
For most cases, the following spiel will suffice to handle the new armrests queries–
“The Sleep Company is focused on giving quality products so that your experience with us is great. The new and improved version of armrests have proven to outperform our existing design after thousands of hours of testing. We are sure your experience with these armrests are going to be just as great!”
In case of further technical queries, highlight the following –
“These armrests are single-moulded design without additional cladding ensuring that both the performance is great while the possibility of damages are reduced thereby giving better durability”
Need to mark the ticket as pending if the status is already waiting on customer and same customer calls back
Seat Cushion is out of stock
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