1- If call is disconnected between the conversation, you have to call back the customer
2- If customer is not answering the call we have to take follow up thrice post that if the response is same sent an email to the customer.
3- Be Attentive, Active & Approachable on call
4- Customer Details like Email, Contact, Name etc needs to be added on ticket.
5- If customer is unable to hear you take permission from the customer for call back do not continue the same call.
6- If customer is asking about any offers check 'Growth Offers' in Solutions and help the customer accordingly. ( Solutions - Briefing - Growth Offers )
7- Customer is facing issue that is the reason he is approaching us, help the customer as your friend, listen to the customer with patience.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article